Promethean Smart Board Pen Not Working

The pc is running windows 7 pro 64 bit and has activdriver x64 v5 9 installed.

Promethean smart board pen not working.

Make sure the infrared ir sensor on the interactive projector is not damaged or blocked. The ir sensor is a black rectangle near the lens. Put the tip back in the pen and try it on the activboard again. First determine if the pen will work on another board.

Just wanted to clarify about lab. You do need to use the promethean pen to select different tools etc in notebook though. View our support articles and software downloads for this product. It is used to communicate with the pen.

Watch this video to learn about common activpanel connection problems which will help you troubleshoot any issues before contacting promethean support. Remove the nib and check it on another activpen. If the above troubleshooting doesn t work check the pin nib. If the pen works the problem exists with the previous pen and you may need to replace it.

If defective turn it in to your building tech to determine if it is under warranty. This is because without the smart board and the smart product drivers our sw cannot differentiate between finger touch vs. The promethean proactiv panel connected to a windows 7 pc has stopped reacting to the pen. Take the tip out of the activpen and flip it over.

Once the computer restarts and you have logged back in and it s ready to use try plugging the usb cables back into your computer. If it is not under warranty your school will need to purchase a replacement. Unplug all usb cables from your computer and restart your computer. Promethean pen troubleshooting guide if your pen is not responding to the activboard.

A faulty nib can prevent a promethean pen from functioning. The pc is connected to the board using a usb to serial adaptor. It detects the board as an activboard v3 75 build 0 serial number 0b14d05a. Promethean board pens feature a detachable plastic nib.

Promethean s activpen is battery free designed to write just like a pen and act just like a mouse. If your promethean pen s is still unresponsive contact your building tech coordinator. Make sure smart product drivers 11 or later is installed and currently running on the connected computer.